A Myriad of Transaction Capabilities

Financial Institutions are implementing Interactive Teller Machines (ITMs) to meet customers' expectations, especially vital in the current COVID landscape.

ITMs offer numerous benefits including convenience, enhanced customer experience, personal self-service transactions, increased teller service hours and improved staff productivity. Imagine a drive-up island in a convenient location, where your customers can stop and perform literally any type of banking activity they want, 24/7! This level of transactional expediency gives a competitive advantage and sets organizations up for market domination.

There is a fine balance between customer expectations and the introduction of technology that the average customer isn’t yet ready for. However, there is no question that your customers are more than ready for ITM technology. As proven in your neighborhoods already, it’s not a matter of IF, but when you’ll need to get on board!

ITM technology enables consumers to perform a simple cash transaction or engage in deeper, more personalized banking activities with a remote teller. ITM Machines enable customers to perform an astonishing number of different transaction types (see sidebar). Many of the transactions can be performed on advanced terminals independent of a video teller interaction, but the audio-video link adds a depth of personal experience that occurs with privacy and with the teller completely focused on the customer. More importantly, this degree of personal service isn’t just a 9-5 offering, now ITMs allow face-to-face interaction with live human beings at times far beyond traditional banking hours. The era of round-the-clock global financial transactions is upon us, with much of it being facilitated by advanced terminal ITMs for the average customer of community banks and credit unions.

These wide-spread advantages will transform your branch and improve your bottom line.